Shipping policy

Thank you for choosing CrocByCierra. We are committed to ensuring your order arrives safely and efficiently. Please review the information below regarding our shipping process.

🕒 Processing Time
All orders are processed within 5-7 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or holidays.

🚚 Shipping Times

  • United States – Free Shipping: We proudly offer free standard shipping on all orders within the United States. Estimated delivery time is 6–12 business days after processing.

Please note that all delivery timeframes are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

📦 Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow 3-7 business days for tracking information to update within the carrier's system.

✨ Optional Add-On Services

⚡ Priority Handling (Fast Processing)
Priority Handling ensures that your order is moved to the front of our processing queue, allowing it to be prepared and dispatched more quickly. This service does not guarantee a specific delivery date and does not represent an expedited shipping method from the carrier. Final delivery times remain dependent on the shipping provider and external factors such as customs or transit delays.

🛡️ 30-Day Support Warranty
The 30-Day Support Warranty is a digital assistance service that provides extended order support for up to 30 days following delivery. This service does not guarantee a refund, replacement, or compensation for the physical product. As a digital add-on, it is non-refundable.

📦 Shipping Protection
Shipping Protection is a digital service that offers additional support in the event of shipping-related issues. By purchasing this option, customers authorize CrocByCierra to communicate with the shipping carrier on their behalf to help resolve concerns. This service does not guarantee reimbursement, replacement, or refunds for the physical product.

If Shipping Protection is not selected at checkout, the customer acknowledges that CrocByCierra is not liable for packages that are lost, damaged, or stolen once they have been handed over to the shipping carrier.